Training felt less hands-on compared to what I expected
Having used several remote workflow platforms before, I approached WFHI with expectations of a thorough and interactive onboarding experience. Instead, the training was more scripted and less adaptable than I was used to. While the sign-up and payment steps went smoothly, the actual training sessions didn't dive deeply into how to make the most of the calling tools or how to manage the database efficiently. I’d anticipated more practical walkthroughs, but often found myself figuring things out on my own. The automatic updates introduced some new elements without much prior notice, which added to the confusion early on. Telephonic support was reachable but sometimes felt reactive and less proactive than other providers I have tried. It was surprising because I expected a level of guidance that matched what I had before. Overall, I found the training process more generic than tailored to individual needs, which left me partially satisfied. Still, I acknowledge the interface is functional, but the onboarding could be improved to reduce initial frustration and help new users feel more confident.