Training felt good, but onboarding was different than before
The training provided by WFHI was definitely more detailed compared to the other platforms I have used before, which I appreciated. The onboarding, however, felt a bit slower and less intuitive than what I expected. For instance, the step-by-step walkthrough was helpful to understand the software basics, but transitioning from the training part to live use of the dialer and database features was somewhat confusing and required additional referencing. I liked that they had some good interactive sessions which helped me grasp the setup better, but I found that compared to my previous experiences, the initial phases could have been streamlined better. I was happy they included automatic updates and had a decent telephonic support system, though I sometimes waited longer than I wanted during onboarding. Overall, the training stood out as the stronger part of the experience. It was a solid foundation, though the entire onboarding flow could probably use some more user-friendly guidance to match the standards I had seen elsewhere. Still, it was useful enough to get started.