Training felt daunting and left me unsure
I have to say, by the end of the training and onboarding, I was still pretty much left without confidence in fully using the WFHI software. The sessions were detailed, but they moved quite fast and sometimes the explanations got technical without enough break down. The onboarding flow tried to introduce multiple features at once, including the dialer and database, but I found it overwhelming, as I wasn’t clear about how everything tied together in day-to-day use. The support team was helpful when contacted, yet I felt like I was still missing some hands-on examples or more practice opportunities to feel truly ready. I expected a smoother ramp-up that would have boosted my confidence, but instead, I ended unsure if I understood the software enough to use it effectively. It just felt like everything was rushed without really making sure I had grasped the main functions well before moving on.