Training felt a mixed bag overall
I had previously used a couple of different platforms for remote workflow training, so I was hoping WFHI would offer a fresh, improved experience. The onboarding was straightforward enough, and I appreciated the user-friendly interface of the software; it felt more modern than some older systems I used. The training modules covered most of the essentials well, especially around using the calling tools and the dialer, which worked reliably during my test calls. However, the database feature could have been more intuitive. I struggled a bit with syncing data smoothly, which slowed things down. Also, the automatic updates were a double-edged sword; while updates keep software current, theirs seemed slightly disruptive at times, especially mid-use. On the bright side, the telephonic support was responsive, and the invoicing plus payment procedure was hassle-free and clear. The sign-up process was simple, but I wish the initial guidance was a little more in-depth. Overall, I'd say the whole experience wasn't perfect, but it did have some good points that make me consider continuing to explore it further.