Training felt a bit mixed, overall
When I first started using WFHI's training and onboarding process, I found myself working out quite a bit on my own. The initial materials were helpful, yes, but I felt that some parts assumed a bit more prior experience than I had. It wasn’t entirely clear how some features were supposed to connect in the workflow, especially regarding the integration of the database with the dialer tools. I guess I’m not always confident with new software and this left me wondering whether I’d missed some instructions or if these were just gaps in the training content. Still, I did find certain segments well-structured, and the telephonic support came through when I needed them, though sometimes the wait time was just a little longer than I would have preferred. I think overall the whole process left me feeling a bit hesitant, but not overwhelmed. It was a bit of a puzzle initially, like I had to puzzle through what “Training” fully meant here – the balance between self-exploration and guided learning. While it was useful and I managed to get decent hands-on experience, I’m not sure it was as seamless as I expected, but perhaps that's somewhat typical for complex remote workflow setups.