Training fell short when handling unexpected issues
Overall, the training and onboarding provided by WFHI was adequate, but it lacked sufficient preparation for unexpected problems. When technical issues arose in setting up the dialing tools and database access, the training materials did not cover troubleshooting in detail, which was frustrating. The support team was responsive, yet often only able to guide me to repeat basic steps rather than solve deeper problems. It felt like the course did not fully equip me for real-world mishaps, leading to a disjointed experience. If I were to explain this to a friend, I would say that while the training helps with the standard setup, it leaves you on your own when things start going wrong, which is disappointing for a paid service. Consequently, I rate it as average since it did fulfill the initial promise but couldn’t support unexpected challenges effectively.