Training fallback system ne mera expectations poora nahi kiya
Jab maine WFHI training aur onboarding ki shuruaat ki, mera ye expect tha ki agar kuch problems aayengi toh support jaldi saath lega aur alternative steps dikhayega. Pahle kuch cheezein smoothly chal rahi thi, training modules samajhna thoda easy tha but jab mera dialer mein ek technical issue aaya, toh mujhe laga tha ki phone aur chat support fully ready honge meri problem solve karne ke liye. Lekin reality mein telephonic support mein thoda delay tha, aur jitna main expect kar raha tha, utni quick solutions nahi mile. Main us touch point ke comparison mein keh sakta hoon, jo maine pehle ke kisi software ke training mein dekha tha jahan immediate help milti thi. Database feature ke kuch aspects bhi mere liye thoda confusing rahe jab problems ko manually fix karna pada. Account sign-up aur payment process thoda complex laga mujhe, kyunki kabhi kabhi automated responses theek kaam nahi karte the. Mera verdict hai ki training system mein flaws hain jab things go wrong. Shuruaat mein humne socha sankat samhal lega par overall mujhe laga ki training fallback system aur support team ko aur improve karna chahiye. Kuch cheezein working thi, par wo expected nahi tha jitna main chhota samjha tha.