Training failed to prepare me properly
The training and onboarding process turned out to be quite tedious for me. I spent an excessive amount of time repeating sessions because the information was not clearly conveyed the first time. This constant repetition frustrated me, especially since I was eager to start using the software effectively. Moreover, there were significant waits during the onboarding steps, which slowed down my progress even further. The dialing tools and database access features were supposed to be straightforward, but I often found myself unsure of how to proceed without external guidance. Support was available, but the delayed responses didn't help much with my urgent questions. I expected a more streamlined experience, but instead felt stuck in a loop of learning and waiting. Eventually, I stopped trying to push forward because it didn't feel worth the continued effort without timely assistance or clear instruction. Signing up and invoicing processes also added to the hold-ups since the communication was unclear. Overall, I was left without the confidence to continue actively using the product because the initial phase took far too long and was inefficient for my needs.