Training explanations were okay, though the whole session took longer
I found the training and onboarding explanations reasonably clear, though at times I was left wondering if I had missed some detail. When I tried to fully grasp the dialer setups and database integration, a couple of things weren't initially obvious. I think the pace of the training assumed some prior familiarity, which I didn’t totally have. Also, the time it took to complete all modules and get comfortable with the updated software was longer than I had anticipated. I kept thinking there must be shortcuts or clearer examples, but the sessions stuck to a certain script without much flexibility. Still, the telephonic support was helpful when I reached out during the training, which helped me clarify things gradually. So in summary, explanations were acceptable albeit slightly slow-paced, and I feel the whole onboarding took up more time than I expected to get fully up and running.