Training explanations were a bit inconsistent
When I started with the onboarding training, I was surprised by how some parts were extremely well explained while others felt rushed or assumed prior knowledge I didn't have. The software itself was quite user-friendly when it came to daily use, especially the dialer and database features which worked as expected. However, I found certain tool functionalities unexplained, which meant I had to look up additional resources or wait for telephonic support. The support team was helpful but often delayed in responding. Invoicing and payments were clear and straightforward, which was a positive aspect. I appreciate the automatic updates which seemed to add useful features, although sometimes they introduced slight confusion around version differences. Overall, the experience was mixed because the training could have been smoother but the software partially compensated for that.