Training explanations left much to be desired
I found the clarity of the training sessions rather disappointing. The instructions given on how to use the software’s database feature were often vague and overly technical without enough examples tailored to practical use cases. When trying to set up the dialer tool, the lack of clear step-by-step guidance resulted in confusion that I felt could have been avoided with better preparation on the trainers' part. Although I appreciated some attempts at telephonic support, the explanations were sometimes rushed and not very comprehensive. It felt like important details were glossed over, which meant I had to rely on trial and error more than I expected. Given that effective onboarding is essential for using this product well, I believe the training clearly requires improvements in how concepts and technical steps are communicated to new users.