Training explanations lacked clarity, which was disappointing
The training sessions I attended were generally disorganized and lacked clear explanations of how to use the software tools effectively. The concepts seemed rushed through without ensuring that everyone understood, and there was a noticeable absence of structured guidance when it came to onboarding steps. Occasionally, some information was repeated unnecessarily, but key points were glossed over. I expected more precise step-by-step instructions, especially on using the calling tools and managing databases, but that was not the case. While the introduction to the dialer was okay, the follow-up sessions just did not explain the workflows well enough. The training material itself felt somewhat shallow and didn't match the description provided prior to purchase. On the positive side, the basic idea of the product was conveyed, and the presenters were polite, but the overall lack of clarity made the learning process frustrating. It felt like I was left to figure out important features on my own, without adequate support during training. In summary, the clarity of explanations definitely needs improvement to make the onboarding effective and less confusing for future customers.