Training explanation was poor from start to finish
My experience with the training and onboarding was disappointing because the explanations were not clear at all. Right from the beginning, I got confused with how to properly use the calling tools and setting up my database. The onboarding flow seemed rushed and the materials were vague. When I tried following the steps for installing software and configuring the dialer, I felt lost because the guides didn’t cover important details clearly. I kept having to call support, but even that was frustrating since their telephonic support wasn’t detailed enough to clarify my doubts fully. The automatic updates added some problems as they changed things without warning, which only made it harder to keep track. Invoice and payment processes were the smoothest parts, but that didn’t help much with my overall experience. Honestly, I can’t recommend the training because the way it was explained left me stuck more than helped me move forward. It really needs a lot more clarity and step-by-step hands-on guidance to be useful.