Training experience was mixed—I might not use this again
After spending several weeks with the training and onboarding material, I found some aspects functional enough but others frustrating. The initial setup seemed straightforward, but daily usage revealed glitches when accessing the calling tools and dialer features—they wouldn't always sync properly with my database. This caused disruptions that were inconvenient during my workflow. Training sessions introduced helpful concepts but sometimes felt rushed, and I wondered whether the ongoing support would adequately address persistent issues. While the software did receive frequent automatic updates that sometimes added useful fixes, these updates occasionally introduced new quirks too. Communication with support was okay, but getting resolution took longer than I had hoped, and their telephonic assistance was not always immediately available. Despite these challenges, I found the invoicing and payment system simple to navigate and reliable, which was a small positive in an otherwise uneven experience. Given the mixed results, I would hesitate before committing to this product again without assurances about more stable day-to-day operation.