Training experience was lacking straightforward guidance
I expected the training and onboarding to be a guided walkthrough of how to set up the calling tools, database features, and payment steps in clear order. Instead, I found myself having to interpret instructions and piece things together on my own more than I anticipated. The software interface didn’t always match the descriptions from the brief training I received. This led me to spend time experimenting rather than following a fully structured process. I did appreciate that some modules covered automatic updates and how to access telephonic support, but the overall onboarding was not as comprehensive as I envisioned. Usually, I anticipate training that ensures I can confidently use the dialer and database from day one, but here, I felt abandoned for significant chunks of setup. What I expected was more of a hand-holding approach, but the reality was more self-directed. In summary, the training didn’t meet my expectations and left me figuring quite a bit out for myself, which was a bit disappointing.