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WFHI review

Training experience was frustrating and I wouldn’t do it again

1 out of 51 of 5Verified purchaseTraining and onboarding

Training experience was frustrating and I wouldn’t do it again

I tried following the training module several times during the week, but each day something seemed to go wrong. For example, one day when I tried to use the dialer tool as shown in the training, it wouldn’t register calls properly which made me lose track of my practice sessions. The onboarding flow promised a smooth progression but after that initial setup everything seemed glitchy and unstable. Even though I reached out to telephonic support, they were slow to respond and didn’t resolve the issues clearly. I felt like I was being asked to guess or figure things out without adequate guidance. The training materials covered some basics but didn’t prepare me well for actual daily use of the software, which made me doubt if it was worth continuing with it. Honestly, because of these persistent problems I am reluctant to try this training or onboarding again. There was one moment when the dashboard loaded correctly and I thought it might improve, but then other features failed again. Overall, I cannot recommend this experience based on how it functioned on a typical day-to-day basis.

Vidya SatheSikkim, IndiaExperience: Published:
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The reviewer's payment for a named WFHI plan was matched to a WFHI record.

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