Training experience - matched expectations overall
Reflecting back on my onboarding and training with the WFHI software, I found that it mostly aligned with what I expected from the outset. The initial sessions covered the foundational features reasonably well, giving me a decent grasp of using the dialer and navigating the database. However, there were moments where the suggested workflow during training did not quite sync with how I planned to implement my remote setup, which led to some trial and error on my part. The automatic updates brought a few interface changes post-training, which required adapting to without dedicated briefings. Telephonic support was generally helpful but occasionally took longer than I anticipated to get through, which was a bit frustrating. On the whole, the training was adequate and useful, yet I had to supplement it with self-study to fully harness the tools. So, the onboarding met my expectations, although not entirely seamlessly across every aspect.