Training experience had its surprises, might need some help next time
The training and onboarding were a mix of good and slightly challenging moments. I was pleasantly surprised by the straightforward explanations of the calling tools—they made those parts easier to grasp than I expected. However, when it came to the database feature and how it integrated with the dialer, I found myself needing to double-check some steps. The automatic updates introduced changes that I wasn’t fully prepared for, so I had to spend a bit of extra time catching up. While the support team was helpful in clarifying these issues, I think next time I would still want some direct assistance during onboarding. In the end, it felt like a balanced experience—not too hard but not entirely seamless either. The training covered most essentials well, but I could foresee reaching out for help to get everything right without delays in the future.