Training experience - good but could use a follow-up option
Starting the onboarding, I appreciated how the training sessions explained the basics of the software, especially the dialer and database sections. The initial setup was fairly easy to follow, and the support team was available for clarifications. However, a few concepts, like managing automatic updates and handling payment invoicing, required me to revisit the training videos multiple times, which slowed progress. I think having a refresher or follow-up session available would be beneficial to address lingering questions. While the training covered essentials well, it didn’t quite prepare me for some of the more complex, day-to-day operational issues I faced. This means that if I were to onboard again or introduce new team members, I’d likely need help to get fully comfortable with the entire platform. So, overall, good training but could be improved with extended support options.