Training experience felt disappointing over time
The initial onboarding went well and the setup instructions were clear enough. However, over the first week of using the training materials day to day, I found several gaps that made it difficult to maintain consistency. Some modules did not cover practical troubleshooting steps that came up regularly, requiring me to spend extra time figuring things out myself. Automatic updates to the training content also arrived irregularly, leading to confusion about whether I was following the current guidance. The calling software and database features had quirks that weren't addressed by the training, so I had to rely more on trial and error rather than confident usage. I also felt that support availability through phone was limited, which added to frustration when questions arose during ongoing use. While the core intent of the training was good, the day-to-day value was less than I had hoped. It felt like the initial phase was adequately prepared but the follow-through and long-term user assistance were lacking. This made my experience more negative despite the positive start.