Training experience felt a bit lacking in confidence building
Going through the training and onboarding, I was hoping for a clearer path to feeling confident using the software daily. While some aspects like the database feature were explained decently, I repeatedly felt that the training just skimmed over essential details rather than going in-depth. The calling tools and dialer sections seemed a bit rushed, leaving me unsure about some functions. Telephonic support was okay, but I got the sense that they were following a script more than truly understanding my struggles. The onboarding flow sometimes jumped between topics, which didn’t help me get a steady grip on the platform. Even the automatic updates didn’t seem to fix the confusion I faced during training. At best, I left the process somewhat uncertain and hesitant about using all features without additional help. So, in one phrase, the whole experience felt more overwhelming than empowering, which was disappointing considering how much effort I had hoped to save.