Training experience bilkul bekaar tha
Maine training aur onboarding ka pura process start kiya tha, par sab kuch galat hua. Jab bhi training sessions chal rahe the, wo proper se guide nahi kar rahe the, aur jab mushkil cheezein aayi toh unka koi solution ya support available nahi tha. Software use karne mein bhi bohot problem aa rahi thi, aur onboarding ke steps properly explain nahi hue the. Kisi ne clearly nahi bataya ki dialer kaise use karna hai ya database feature ko kaise manage karna hai. Automatic updates bhi kabhi kabhi crash kar dete the software, jisse kaam ruk jata tha. Agar main kisi se baat karna chahata, toh telephonic support ya toh available nahi hota ya toh bohot delay se milta. Billing aur payment mein bhi confusion thi, kyunki invoices samajh nahi aate the, aur sign-up ke time saari details clear nahi thi. Training ka role supposed to help karna tha, par yeh sab kuch toh frustration bada raha tha. Is tarah se mera onboarding experience bilkul bekar raha aur mujhe lagta hai ki mai agle level tak nahi pahunch paunga is software ke saath. Agar customer ko simple, clear process chahiye aur support ki zarurat hai, toh yahan par wo nahi milti. Itna time aur effort lagaya maine, par kuch kaam ka nahi. Main toh yeh software istmaal karna band kar doonga jaldi hi kyunki training aur onboarding itne kharab tareeke se handle hue ki mujhe koi fayda nazar nahi aaya.