Training expected smoother, ended up needing backup help
When I first signed up for the training and onboarding, I expected a well-structured guide that would help me get started independently. However, the training sessions felt somewhat rushed and assumed certain prior knowledge, which I didn’t have yet. Although the videos were clear, there was a lack of depth in some areas, especially related to using the dialer and managing the database effectively. Because of this, I often found myself having to pause or replay sections multiple times, which slowed down the progress. I believe I will likely need additional help next time I face a new feature or update, perhaps through support calls or extra tutorials. That said, the onboarding documents were well-organized and accessible, which was helpful. Overall, while not a complete failure, the training was less comprehensive than I expected and will probably require me to seek further assistance again soon. The balance of positives and negatives left me with mixed feelings about the onboarding process.