Training expectations se kaafi door thi
Main soch raha tha ki training aur onboarding kaafi straightforward hoga, par mujhe zyada confusion face karna pada. Jo steps diye gaye they software and telephonic support ke liye, unmein se main bahut kuch khud troubleshoot kar raha tha. Dialer aur calling tools ka setup samajhna mere liye itna simple nahi tha jitna main expect kar raha tha. Database feature ki functionality thodi complex lagi, especially automatic updates ke baad kuch changes aaye jinke baare mein mujhe pehle nahi bataya gaya tha. Support se baat karne ki koshish ki, lekin kabhi kabhi response time itna slow hota tha ki main apne kaam ko leke frustrated ho gaya. Sign-up aur payment process bhi changes ke saath elaborate tha, jiske liye mujhe kai baar online help pages par jana pada. Main sochta tha ki poora flow easy aur guided hoga, par zyada tar mujhe khud se seekhna pada aur adapt karna pada software ke features ke sath.