Training expectations met with some useful flexibility
When I first started using WFHI’s software and training, I expected a fairly standard onboarding process that focused mostly on getting started basics. However, day to day, I noticed the experience was a bit more dynamic. The training materials were detailed and well structured, which helped me understand the functionality beyond just the first session. Especially the way the software handled updates and included helpful prompts made the daily use smoother than I anticipated. At times, I wished the onboarding included more personalized guidance on the calling tools, as there was a bit of a learning curve with the dialer and database features, but the telephonic support was useful to clarify those. Automatic updates were seamless and didn’t disrupt my workflow which was a plus. The invoicing and payment process was clear and straightforward, which reduced any worries. Overall, the training met my expectations and offered sufficient flexibility during regular use, even though the first few days felt slightly overwhelming. I am now confident that my experience with WFHI will continue to improve as I use it more.