Training expectations and reality had their ups and downs
Before beginning the training program, I expected a highly structured introduction that would systematically walk me through every tool and step in using the software. I was looking forward to an experience that matched the detailed descriptions provided in the initial materials. When I actually started, the training did deliver clear instructions on how to use the calling tools and the database, which was very helpful and aligned well with my expectations. However, some parts of the onboarding felt rushed or less in-depth compared to what I had imagined, especially around how to manage and update the database efficiently. The automatic updates were minimal in explanation too, which left me feeling a bit underprepared for changes during actual usage. Telephonic support was accessible but sometimes slow to respond, which balanced out the positives. Overall, training matched some of my expectations but left room for improvement to meet others fully, making the experience a bit mixed yet fairly useful in the bigger picture.