Training ended with workable setup, but responsiveness was mixed
The onboarding and training started well with clear instructions on using the WFHI software and the built-in dialer system. The initial database integration worked fine and I was able to understand the calling tools after some efforts. However, when I reached out to the support for clarifications, their responsiveness varied quite a bit which was frustrating. Sometimes the team answered quickly and provided useful guidance but other times it felt like waiting in limbo with no proper updates. This unevenness slightly delayed my progress during the onboarding phase. Despite this, I managed to complete the key steps and the tools functioned adequately for daily remote workflows. The automatic updates sometime introduced small changes that were not easily explained in follow-up training, adding to the confusion. The invoicing and payment process was straightforward, though. In summary, while the training offered a pathway to use the software effectively, the mixed responsiveness of support and inconsistent follow-up affected the overall experience.