Training ended up slower than initially expected
I went into the onboarding with certain expectations based on prior experiences, hoping for a streamlined process without much waiting or redundancy. My impression was that WFHI’s training would neatly progress through modules, quickly equipping me to use the dialer and database without excessive repetition. Unfortunately, that wasn’t consistently the case. There were intervals where the sessions repeated basic instructions that seemed unnecessary, which slowed progress and made the overall pace feel drawn out. Moreover, I often found myself waiting between scheduled touchpoints for clarifications or next steps, which was frustrating compared to the efficient handover I had anticipated. That said, I did eventually develop a decent comfort level with the calling tools and the software's interface, so the outcome was reasonable enough despite the hiccups. I suppose the important part is that I can now navigate the system effectively, but the comparative slowness and pauses during onboarding meant the experience wasn’t quite as seamless as I thought it would be.