Training duration was longer than expected
Starting off with the onboarding process, I must say that it took longer than I had initially anticipated to get everything up and running. The training sessions seemed to drag on without providing enough actionable insights early enough to be truly helpful. I did appreciate that the telephonic support was available and somewhat helpful when needed, which was a relief on occasion. However, the learning curve was noticeably steep, and much of the software seemed complex before I could make any meaningful progress. The sign-up process itself was straightforward enough, and invoicing was handled without issue, so I cannot fault those aspects. Still, the overall time investment to reach a point of comfort was disappointing given the expectations created beforehand. It felt as if the pieces didn’t come together quickly, and the day-to-day use only became manageable after a prolonged period. I would have preferred a more streamlined onboarding or faster access to comprehensive training materials. The dialer and database features seemed fine once I understood them, but getting to that stage was more tedious than I expected.