Training duration could've been shorter for my working hours
What stood out for me was how long the training sessions were compared to my actual available working hours. While the content was quite useful, I often found myself stretching beyond my typical workday just to complete the onboarding modules. One particular evening, I had to pause mid-way because the dialer's integration tutorial was taking longer than I expected, which disrupted my schedule. On the other hand, the training materials allowed for easy resuming and the support team was helpful when I had questions about adjusting to those modules. While I appreciated the thoroughness of the sessions, I think trimming down the less critical parts or offering shorter customized training would better fit those with restricted hours like me. This way, it could still meet the software’s robust needs without eating into regular work time so heavily. Overall it was positive but I felt the length was the main downside.