Training dragged on and could have been more focused
The onboarding and training process felt quite repetitive and sometimes involved a good deal of waiting between sessions. I was expecting a streamlined introduction to the software features so I could start using the calling tools and database quickly, but instead, there was duplication of basic walkthroughs that didn’t add much value. Some parts of the training seemed unnecessarily slow, which made the experience feel stretched out, and I was left wondering when it would actually lead me to productive use. While the training did cover most basics, it lacked practical insights about integrating the database or utilizing automatic updates within real workflows. Telephonic support was okay but didn’t fully compensate for the waiting and repetition, and the sign-up process was straightforward, but not enough to offset the onboarding. Overall, the training did not fully prepare me to use the software efficiently as I had hoped, and I believe a more focused, less repetitive approach would have served better.