Training done but I’m likely to need some support next time
Going through the training and onboarding was a decent experience overall. The sessions were scheduled well and started with the basics of the software, including navigating the dashboard and database features. Initially, I was worried about how complex the dialer tool would be, but the training helped me understand its functions step-by-step. Signing up was pretty simple, and I received invoices without any hassle. The automatic updates rolled out during my onboarding week and improved some aspects of the calling tool’s interface. However, some parts of the training moved a bit quickly for me, especially around advanced workflow configurations. By the end, I felt comfortable enough to start using the system daily, but I realized there are still some details I might forget or want a refresher on. I definitely see the value in calling WFHI support again if I face any difficulties in the near future. So while I can manage the basics on my own now, it’s reassuring to know help is just a call away for more complex questions. I’d say the outcome is positive because I’m using the software effectively, but I expect to lean on telephonic support again when required.