4 out of 54 of 5Unverified experienceTraining and onboarding
Training differed more than expected from previous platforms
When I started using WFHI's training and onboarding, I noticed some surprising differences compared to other platforms I have engaged with before. The training was very structured, covering the software and dialer use thoroughly, yet some of the terminology and labels used within the software seemed unnecessarily complex, which slowed down my initial learning curve. The onboarding flow was efficient but felt less personalized than I'd preferred. The database features also required more manual input than similar systems I’ve used. I appreciate the automatic updates included, though these sometimes introduced unexpected changes. Overall, I value the training but believe some simplification would enhance it further.