Training didn’t quite meet my clarity expectations
I had anticipated a clearer and more structured training and onboarding experience with WFHI, but unfortunately it fell short of those expectations. The explanations during training sessions sometimes felt rushed, and I had to replay several parts to understand the software functions fully. The onboarding flow lacked detailed guidance in some steps, which led to some confusion about how to best use the calling tools and the database features effectively. What I appreciated, however, was the willingness of support staff to answer follow-up questions when I reached out by phone, though their explanations were often brief. The automatic updates were helpful in keeping the software current but added a layer of complexity since they sometimes changed the user interface without prior warning. Overall, the experience made me wish for a more patient and comprehensive initial walkthrough that could have minimized the need to learn things through trial and error. I still see potential but would recommend clearer instructional materials in the future.