Training didn’t quite click as with previous tools
I’ve used similar remote workflow software before, and compared to those, this particular training and onboarding process didn’t quite click with me. The structure was different, and at times it felt like the training materials assumed some prior knowledge I didn’t have. The way they demonstrated the database features and dialer was helpful but lacked the depth I was used to, making me slower to adapt. On the positive side, the onboarding flow was organized and there were periodic updates that refined the process, which showed some responsiveness to user needs. However, when I was transitioning to actual use, it took more time than I expected to really get comfortable, especially juggling the automatic updates alongside learning the software. Despite these challenges, the support team was responsive when I sought help. So while it didn’t immediately fit like other systems I’ve experienced, it has promise once familiar.