Training didn't meet expectations — especially the onboarding clarity
I signed up expecting the training and onboarding to be smooth and straightforward, but unfortunately, that was not the case. I anticipated a well-organized process that would help me get started confidently without needing extra help. Instead, the sessions were confusing and lacked clear explanations, which left me struggling to follow along. The trainers were not very interactive, and important features of the software felt rushed through. I realized quickly that I would definitely need help again next time I try to set up additional software components or make changes. This was disappointing because I had hoped to become self-sufficient after the initial training. Compared to other software onboarding experiences I've had, this one was less helpful and more frustrating. The lack of clear guidance affected my ability to use the software effectively from the start. If you are expecting thorough, step-by-step assistance with onboarding, beware that it might not match what you get here. I expected to feel confident and independent, but instead, I was left needing ongoing support which wasn’t ideal in my case.