Training didn’t match my expectations, surprised how basic some parts were
I had hoped the onboarding and training would be more comprehensive and align with the usual detailed sessions I’ve encountered elsewhere. Before signing up, I imagined step-by-step tutorials and practice calls integrated within a dedicated learning portal. Instead, the training was fairly brief and focused mainly on a general overview rather than deep dives into tooling like the dialer or database. While the access and signup were straightforward, I found myself comparing the onboarding here to others where more detailed interactive elements were present. It was surprising, since the software itself looked capable, but the teaching part felt a bit rushed. The sessions did introduce the basics of navigating software features, which I will acknowledge was helpful, but I expected more examples or exercises to better understand workflows. Also, the pace was different from what I anticipated; I had imagined gradual onboarding with checks to ensure understanding, but this was more of a single explanatory session. So, the experience was somewhat disappointing compared to what I thought I would get beforehand, though the software and sign-up aspects themselves were fine.