Training didn’t handle errors well
My experience with the training and onboarding started off okay, but I encountered several issues when things went wrong. The training didn’t seem prepared for unexpected problems like login difficulties or data syncing errors in the database. Attempts to find immediate answers during sessions were frustrating because the materials didn’t cover troubleshooting sufficiently. When I contacted telephonic support for help, the wait times were longer than I had hoped, and the responses were sometimes vague. This added to the challenge, especially as I was trying to get through the onboarding process smoothly. I will say that the basic flow of signing up and handling invoices went without major issue, and the system updated automatically without disrupting my work. Still, when facing technical glitches, the training and support weren’t as effective or responsive as I had expected. The experience left me feeling that more preparation for errors and better support integration would have improved the onboarding entirely.