Training didn’t cover what I needed when things went wrong
I was really hoping the training would help me handle situations if things went wrong during use, but I found myself stuck several times without clear guidance. The onboarding process was fine as long as everything went according to plan, but when I tried to troubleshoot or figure out errors on my own, the training didn’t offer much support. I was trying to understand how to manage unexpected dialer glitches and database syncing problems and found very little in the instructional materials or in the live sessions. I’m a bit unsure if it was supposed to be this way or if I missed something, but I felt like the training lacked a robust section on problem-solving or back-up plans. The support line was there but I found it a bit hard to get through to someone who could really help on complex issues right away. I believe a stronger focus on handling mistakes or difficulties during onboarding and training would make a big difference for users like me who need to feel confident when things don’t go perfectly.