Training didn’t cover some expected parts
When I started the training and onboarding with WFHI, I had certain expectations based on prior experiences. The modules they provided covered the basics fairly well and I was able to understand the dialer and database features to a reasonable extent. However, I found that some practical aspects of workflow setup were not addressed in detail. I was expecting more examples or hands-on sessions related to integrating the software with daily calling routines that I would encounter. Aside from that, the onboarding was straightforward and the support team available by phone was helpful when I had specific questions. The signing-up process and invoicing were clear and as expected. Overall, it matched my expectations in parts but missed on providing some advanced practical training elements I hoped for.