Training didn’t click like I’d hoped
I used to have a pretty decent onboarding experience with other tools and honestly, this one started out rough. The initial training felt disorganized, and I kept feeling like I was missing some key information. Sometimes the pace was too rushed, other times too slow, so I just didn’t gel with the way it was laid out. The software itself seemed okay to access, but getting familiar with the calling tools and database was more confusing than helpful at first. I think what finally made some sense was once I had used it for a bit and realized the automatic updates actually helped improve things subtly over time. Still, the onboarding didn’t feel anywhere near as welcoming as I expected, which slowed me down. So while one good part was that support calls could clarify things, overall it was kind of a drag initially and took me longer than I’d planned to settle in properly.