Training did not meet my expectations exactly
Before starting the training, I was hopeful that the onboarding process would be very hands-on and interactive, as I had anticipated such support based on the initial overview. Unfortunately, the actual training felt more self-paced and less structured than I expected, which led to some confusion during the early days of using the software. While the materials covered the necessary basics, I found that the depth of training was insufficient to prepare me fully for the day-to-day operations. This gap made it challenging to efficiently use features like the dialer and database without seeking additional help repeatedly. Additionally, the waiting time for responses via telephonic support occasionally lengthened my onboarding experience, which was unexpected. I believe a more tailored training approach with better real-time assistance would have resulted in a smoother transition. In the end, the outcome was that I had to devote extra time getting familiar with the software independently, which was not something I had planned for at the beginning. I hope future iterations of the training program address these concerns to better align expectations with delivery.