Training did not meet expectations
Honestly, the training and onboarding with WFHI was a major step down from what I had used before. I expected a more guided and user-friendly experience, but instead, it was confusing and disorganized. The onboarding modules felt rushed and didn't properly walk me through the critical steps for setting up calling tools or using the dialer. Compared to previous training platforms I tried, WFHI’s approach was less hands-on and lacked helpful examples or interactive content. They also glossed over how to best use the database features, which I found frustrating because those are important for my workflow. Fetching precise help from the training sessions was nearly impossible without figuring out bits on my own. Even signing up and navigating the payment procedure caused delays due to unclear instructions. I tried calling their telephonic support, but it wasn’t much better; responses were slow and didn’t fully clarify things for me. Overall, I’m disappointed since I thought this would be an easy-to-adopt software, but the training made the process unnecessarily difficult.