Training did not fit my working hours, it felt frustrating
When I first signed up for WFHI’s training and onboarding, I expected it to be flexible enough to suit the unusual hours I work. However, the sessions and video materials were mostly scheduled during times that weren’t compatible with my daily routine. Initially, I tried to adjust by watching recordings late at night or early morning, but this made follow-ups and interactive parts quite difficult. The step-by-step guide did not fully consider this limitation, so I ended up missing real-time support and had to repeat some sections. The dialer and database setup were also less clear without live help aligned to my schedule, leading to additional delays. I appreciated the automated updates for the software but this didn’t resolve the timing issues for the onboarding. Sign-up and payment didn’t cause me trouble, but the mismatch between training timings and my availability made the entire experience feel frustrating and out of sync with my needs. I kept hoping the process might become more suited to different hours but found it rigid overall.