Training did not align with what was promised
I want to express my dissatisfaction with the training and onboarding experience I received. Prior to registering for your service, I expected a comprehensive and well-structured program that would prepare me well to use the software adequately. Unfortunately, the training sessions turned out to be inconsistent and less detailed than advertised. Key aspects such as the use of the dialing software and database integration were only superficially covered, leaving me to figure out critical steps on my own. Additionally, support during onboarding was not as responsive as I had anticipated, which contributed to confusion during setup. This mismatch between expectations and the reality of training has made it challenging for me to utilize the platform effectively. While the invoicing and payment procedures were straightforward, the inadequate training overshadowed those positives. I believe your future clients would benefit from a more thorough and clearly communicated training process aligned to what is promised upfront.