Training demanded more effort than expected
Compared to other software I've used, the training and onboarding process here required quite a bit more effort than I anticipated. One moment sticks out where I had to backtrack through the database setup because an explanation was unclear. This caused a significant delay and some frustration. The rest of the onboarding was vague and I often felt like I was piecing things together rather than being guided step-by-step. Dialer functionality was fine but getting there involved a steep learning curve. The automatic updates didn't help either, occasionally changing things that I had just gotten used to. Payment and invoicing were alright but not particularly smooth; some parts felt clunky and could have been more intuitive. Support on the phone was sporadic and didn't always provide the answers I needed quickly. Overall, I spent an unexpectedly large amount of time just getting through the training phase, much longer than I do with other remote workflow products. It needed more straightforward instructions to make the process less of a slog and closer to what I’m used to in similar platforms.