2 out of 52 of 5Verified customerTraining and onboarding
Training delivery could use improvement
Comparing this training with what I have used before, I found it somewhat lacking in practical engagement. The onboarding flow was systematic but lacked interactive elements that I think are essential for better understanding. The software training manuals were decent and covered basics well, but the live support during training seemed less responsive than I expected. At least the dialer usage part was explained clearly, which helped me a little in managing calls effectively. However, I felt familiar workflows from other platforms made me realize that this training wasn't as hands-on or personalized as I would have liked, which made adapting slower.