Training delays really ruined the onboarding experience for me
You need to know that the amount of repetition and waiting in the training sessions was really frustrating. The onboarding stretched on longer than necessary because the same information was repeated over and over without adding value. I spent too much time waiting for scheduled calls or sessions that started late or got interrupted, which didn’t feel like a good use of my time. The training content, while sometimes useful, often covered basics that I had already understood, making parts of it tedious. I expected a more streamlined approach with quicker progression towards actual use of the software and calling tools. Instead, everything dragged, which affected my enthusiasm for the whole process. The sign-up and invoice generation parts were fine, but once training began, each step seemed unnecessarily slow. Telephonic support seemed available but was only somewhat responsive amid the delays, which didn’t help. I think you should consider reducing redundancy in training and making scheduling more efficient to avoid making people wait so much. Overall, these issues left me feeling dissatisfied and worn out before I even got started with the software itself, which is disappointing, and I hope you improve this part of the experience for future customers.