Training covered what I expected, but handling errors could be better

Training covered what I expected, but handling errors could be better

I initially expected the training to be thorough and it mostly was, clearly explaining how to use the software and the workflow setup. When things went wrong, like a mismatch in database entries during calling, the training materials showed some troubleshooting steps, which I appreciated. However, there wasn’t as much guidance on how to recover from more complex errors or lost data scenarios as I would have liked. The onboarding flow was logical and I could follow it easily, but the support responses sometimes took longer than expected when I reached out with issues beyond the training scope. Overall, training met most expectations but I expected a bit more proactive error handling instructions.