Training covered the calling tools well, but onboarding took longer
Reflecting on my experience with the WFHI software training and onboarding process, I found that the training sessions themselves were quite detailed, especially regarding how to use the calling tools and dialer effectively. This part matched my expectations well, as I had hoped for thorough guidance on those features. However, the overall onboarding flow was slower and more complicated than I had anticipated before starting. The database feature setup seemed to require more manual input and explanation than I expected, which added time and some frustration. Automatic updates during training occasionally interrupted the workflow, though support was available to guide me. The sign-up and payment process was smooth and efficient, and getting the invoice did not take long. In general, while the training itself was good on the parts it covered, I felt that the onboarding could have been better structured to get me fully ready quicker. With more streamlined onboarding, I think the overall experience could really improve, but the training on calling tools was a solid positive in an otherwise mixed process.